Terms of Service.

By accessing the Kova Labs website, engaging our services, or using any of our digital products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Kova Labs Ltd. ("Kova Labs," "we," "us," or "our"). For specific software development or SaaS engagements, a separate Master Services Agreement (MSA) or Statement of Work (SOW) will govern the particulars of the project.

Kova Labs provides B2B software development, design, consulting, and related technical services. The specific scope, deliverables, timeline, and fees for each engagement are defined in a mutually executed Statement of Work (SOW) or similar agreement.

Our services include, but are not limited to:

• Full-stack web and mobile application development.
• Shopify Plus ecosystem design, development, and migration.
• AI automation pipeline engineering and LLM integration.
• API development, middleware engineering, and systems integration.
• UX auditing, conversion rate optimisation (CRO), and design.
• SaaS MVP development and rapid prototyping.

Any services not explicitly described in a signed SOW are outside the scope of the engagement and may be quoted separately.

As a client engaging Kova Labs, you agree to:

• Provide accurate, complete, and timely information, materials, and feedback necessary for the execution of the project.
• Designate a single point of contact authorised to make decisions and approve deliverables.
• Ensure that all materials, content, and intellectual property provided to Kova Labs are lawfully owned or licensed by you and do not infringe upon third-party rights.
• Make timely payments as specified in the applicable SOW or invoice schedule.
• Provide reasonable access to systems, platforms, and stakeholders as needed for project delivery.

a. Deliverables

Upon full payment of all fees due under the applicable SOW, Kova Labs assigns to the Client all right, title, and interest in and to the custom-developed source code, design assets, and technical documentation created specifically for the project ("Deliverables").

b. Pre-existing Materials

Kova Labs retains all intellectual property rights in any pre-existing tools, libraries, frameworks, methodologies, and know-how used in the course of the project ("Pre-existing Materials"). The Client receives a non-exclusive, non-transferable, perpetual licence to use Pre-existing Materials solely as incorporated into the Deliverables.

c. Portfolio Rights

Kova Labs reserves the right to display completed projects in our portfolio, case studies, website, and marketing materials unless a mutual non-disclosure agreement explicitly prohibits such display. We will not disclose confidential business information in any public case study.

d. Third-Party Components

Deliverables may incorporate open-source or third-party components governed by their own licences (e.g., MIT, Apache 2.0, GPL). Kova Labs will disclose such components and their licence terms to the Client. The Client is responsible for compliance with the terms of those third-party licences.

Fees for services are outlined in the applicable SOW or proposal. Unless otherwise agreed in writing:

• A deposit of fifty percent (50%) of the projected fee is due prior to the commencement of work.
• The remaining balance is due upon delivery and acceptance of final deliverables, or according to a milestone schedule defined in the SOW.
• Invoices are due within fifteen (15) days of the invoice date. Late payments may incur a service charge of 1.5% per month or the maximum rate permitted by applicable law.
• All fees are quoted and payable in United States Dollars (USD) unless otherwise stated.
• The Client is responsible for any applicable taxes, duties, or withholding taxes.

Both parties agree to maintain the confidentiality of all proprietary information disclosed during the engagement. This includes, but is not limited to:

• Source code, algorithms, and technical architecture.
• Business plans, financial data, and customer information.
• Product roadmaps, feature specifications, and timing.
• Employee, contractor, and personnel information.

Confidentiality obligations survive the termination of the engagement for a period of five (5) years, or indefinitely for trade secrets. These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully in the receiving party's possession prior to disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law.

Kova Labs warrants that services will be performed in a professional and workmanlike manner in accordance with industry standards. Upon written notice from the Client within thirty (30) days of delivery, we will correct any reproducible defect in the Deliverables at no additional charge.

Except as expressly stated in these Terms, all services and deliverables are provided "as is" and "as available," without warranty of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Kova Labs does not warrant that: (a) the deliverables will meet all of the Client's specific requirements; (b) operation of the deliverables will be uninterrupted or error-free; or (c) all defects will be corrected.

To the maximum extent permitted by applicable law, in no event shall Kova Labs be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with these Terms or the services provided, whether based on warranty, contract, tort (including negligence), or any other legal theory.

Kova Labs' total liability for any claim arising under these Terms or any engagement shall not exceed the total fees paid by the Client to Kova Labs in the twelve (12) months preceding the event giving rise to the claim.

Either party may terminate an engagement under the following conditions:

• For convenience: The Client may terminate a SOW with thirty (30) days' written notice. Fees for work completed up to the termination date remain due and payable.
• For cause: Either party may terminate if the other party commits a material breach that remains uncured for fifteen (15) days after written notice.
• Immediate termination: Either party may terminate immediately if the other party becomes insolvent, files for bankruptcy, or ceases operations.

Upon termination, the Client shall pay for all work completed and expenses incurred up to the effective date. Kova Labs will deliver all work product completed as of the termination date.

When using our website, you agree not to:

• Use any automated means (bots, scrapers, crawlers) to access, monitor, or copy content without our express written permission.
• Introduce malware, viruses, or any harmful code that could disrupt our systems.
• Attempt to gain unauthorised access to our servers, databases, or internal systems.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Engage in any activity that could damage, disable, or impair the functionality of our website or services.

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the services provided shall first be submitted to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be finally settled by arbitration in Islamabad, Pakistan, in accordance with the rules of the Pakistan International Arbitration Centre.

Each party shall bear its own legal fees and costs in connection with any dispute, unless the arbitrator determines that a party has acted in bad faith or without substantial justification.

For questions, concerns, or requests regarding these Terms, please contact us:

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website, with the updated date noted at the top of this page. Continued use of our website or services after any modification constitutes acceptance of the revised Terms.

For active clients, we will provide direct written notice of material changes to these Terms at least fifteen (15) days before they take effect.

Last updated: June 1, 2026